01About these terms
These terms apply to your use of locksmith-uk.co.uk and to any locksmith service you book with us by phone or through the Website. Please read them before booking. By booking a service, you agree to these terms.
Home Locksmiths Ltd
Company number: 16239173 (registered in England and Wales)
Registered office: 1 Hurstwood Road, London, England, NW11 0AS
Email: office@locksmiths-now.co.uk
Phone: 020 3985 2335
02Our services
We provide residential locksmith services in London, including emergency lockouts, lock opening, uPVC door and lock repair, lock replacement, lock changes and burglary repairs.
Arrival times given on the Website or by phone (for example "20-25 minutes") are typical estimates. Actual times can vary with traffic, weather, demand and location. We will keep you updated if a technician is delayed.
03Prices and quotes
- Your technician will confirm the price with you before any work starts. No work will begin until you agree.
- If, once work has started, it turns out that extra work or parts are needed, we will explain why and agree the additional cost with you before continuing.
- All prices are in pounds sterling and include VAT where applicable.
04Proof of entitlement
Before opening a lock or giving access to a property or vehicle, we will ask for reasonable proof that you are entitled to access it, such as photo ID together with a document showing the address, or confirmation from the owner or landlord.
We may refuse to carry out work, or stop work, if we cannot verify your entitlement or if we believe the work may be unlawful. A call-out charge may still apply in that case, and we will tell you about it before the technician is sent.
05Non-destructive entry
We always try non-destructive methods first. Some locks, especially high-security, damaged or faulty locks, cannot be opened without drilling or replacing parts. If this is necessary, we will explain the options and agree the cost with you before going ahead.
06Payment
Payment is due when the work is completed, unless we agree otherwise in writing. We accept debit and credit card, and cash. You will receive a receipt or invoice for the work.
07Cancellations and your cancellation rights
You can cancel a booking at any time before the technician arrives by calling us. If the technician is already on the way, a call-out charge may apply, which we will tell you about when you book.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you usually have 14 days to cancel a service contract made by phone or online. However:
- if you ask us to carry out urgent repairs or maintenance, such as an emergency lockout, the right to cancel does not apply to that urgent work;
- if you ask us to start a non-urgent service within the 14-day period and then cancel, you must pay for the work already carried out;
- once the service is fully completed at your request, the right to cancel ends.
08Guarantee and your statutory rights
We carry out all work with reasonable care and skill, and parts we supply will be of satisfactory quality and fit for purpose, as required by the Consumer Rights Act 2015.
If you are not happy with the work, contact us as soon as possible and we will put it right. New parts we fit are covered by the manufacturer's guarantee where one applies, and our workmanship is guaranteed for 12 months.
Nothing in these terms affects your statutory rights as a consumer.
09Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for existing faults or damage to doors, frames and locks, or for business losses.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law.
10Use of this website
- The content of the Website is for general information and may change without notice.
- All text, design and graphics on the Website belong to us or our licensors. You may not copy or reuse them for commercial purposes without our permission.
- We are not responsible for the content of external websites we link to.
- Reviews and ratings shown on the Website reflect feedback from our customers.
11Complaints
If something has gone wrong, please contact us at office@locksmiths-now.co.uk or on 020 3985 2335. We aim to respond to all complaints within 5 working days.
12Privacy
We handle your personal data in line with our Privacy Policy and Cookie Policy.
13Governing law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live.